Download citrix receiver for mac 12.1.01/15/2024 ![]() ![]() Double-click the setup.exe file that is located in the \windows\ directory to open the Genesys Installation Wizard.Download the Genesys Softphone installation package.To install Genesys Softphone, follow these steps: Ensure that you download the correct package for your environment. NET Framework 4.0 or higher: This framework is used only when the administrator installs Genesys Softphone with an HTTPS connector based on a self-signed certificate.īeginning with Genesys Softphone 9.0.020.08, multiple installation packages are available from the download center, 32-bit and 64-bit. Visual C++ Redistributable Packages for Visual Studio 2013):.On the VDI environment (Citrix Virtual Application/Desktop or VMWare Horizon server) that runs the application layer of the Genesys Softphone runtime:.The packaging tool recommended by your HP vendor.On the workstation used to build deployments for HP ThinPro systems:.Windows workstation from which to run the Genesys Softphone VDI Adapter executable.Virtual Driver for Citrix shared object.On the workstation used to build deployments for running eLux systems:.A headset or other microphone and speaker audio device that is supported by the OS installed on either the client or the host.To configure a QoS policy, refer to the documentation for your platform. ImportantQoS policies are managed by the operating system. Quality of service (QoS) for voice, either one-to-one or on a conference connection capability, requires the following:.Install vcredist64.exe from the link location. Visual C++ Redistributable Packages for Visual Studio 2013 is required but is not installed by the Genesys Softphone VDI Adapter installer. For VMWare Horizon on Windows, the 64-bit version of. ![]() The Genesys installation package installs this redistributable package on the workstation where it is executed. Visual C++ Redistributable Packages for Visual Studio 2013 (32-bit version).For Citrix Workspace (formerly Citrix Receiver) for Windows:.On the workstation running the VDI client:.To work with Genesys Softphone in a VDI environment, you must ensure that your system meets the software requirements established in the Genesys Supported Operating Environment Reference Manual, as well as meeting the following minimum software requirements: Prerequisites for deployment in a VDI environment 150 bps (plus Layer 2 overhead) per phone of guaranteed bandwidth for voice control traffic.17 to 106 kbps of guaranteed priority bandwidth per call (depending on the sampling rate, codec, and Layer 2 overhead).≤ 150 ms of one-way latency from mouth to ear (per the ITU G.114 standard).QoS requirement for voice, either one-to-one or on a conference connection capability, require the following:.NET Framework 4.0 or higher: This is used at installation time only when the Administrator installs Genesys Softphone with HTTPS connector based on a self-signed certificate. The 64-bit version of the redistributable is not installed by the Genesys Softphone 64-bit installer, so you must install vcredist64.exe from the above link when the 64-bit version of Genesys Softphone is installed.The 32-bit version of the redistributable is installed by Genesys Softphone 32-bit installer.Visual C++ Redistributable Packages for Visual Studio 2013:.To work with Genesys Softphone, you must ensure that your system meets the software requirements established in the Genesys Supported Operating Environment Reference Manual, ad meeting the following minimum software requirements: Prerequisites for a full deployment of Genesys Softphone on a physical workstation Refer to the Genesys Softphone and the Virtualization Platform Support topics in the Genesys Supported Operating Environment Reference Manual for a list of the latest supported operating systems. Ensure that your environment meets the prerequisites described in this section. ![]()
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